Payment Policy
Effective Date: January 17, 2025

At NivoDeviceCar, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the payment methods accepted, the process for completing your purchase, and other important details about payments made on our website, nivodevicecar.com.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can use PayPal for a secure, easy, and fast payment method.
  • Apple Pay: If you prefer to pay using Apple Pay, we support this option for mobile devices.
  • Google Pay: Google Pay is also available for those who wish to complete their purchase via a Google account.
  • Other Payment Methods: We may accept additional payment methods as they become available. Please check the payment options at checkout for the full list of available methods.

2. Payment Processing

  • Secure Payment: All payments made on our website are processed securely using SSL encryption technology. We use third-party payment processors (such as PayPal, Stripe, etc.) to handle transactions securely.
  • Authorization: Once you provide your payment information, we will authorize your payment. Payment authorization means your payment method has been approved for the transaction, but the actual payment will not be completed until the order has been processed.

3. Payment Timing

  • At Checkout: Payment is due at the time of purchase. You must complete the payment process before we can process and ship your order.
  • Order Confirmation: After your payment has been successfully processed, you will receive an order confirmation email that includes the details of your purchase.

4. Billing Information

When placing an order, you will be required to provide accurate billing information, including your full name, billing address, and payment details. This information is used to verify your identity and process your payment securely.

  • Incorrect Information: If the billing information provided is incorrect or does not match your payment method, we may need to cancel or delay your order.
  • Fraud Prevention: In order to protect against fraudulent transactions, we may conduct additional checks for certain high-risk orders.

5. Currency

All prices on our website are listed in USD (U.S. Dollars). If you are shopping from outside the United States, your payment will be converted into your local currency by your payment processor, and any exchange rate differences or fees may apply.

6. Taxes

Sales tax is applied to orders based on the shipping destination and in accordance with local tax laws. The applicable tax amount will be shown at checkout before you complete your purchase.

7. Payment Errors or Issues

If you encounter an issue with your payment, such as an error processing the transaction or an inability to complete the payment, please contact our customer service team at info@nivodevicecar.com or call 252-413-8588. We will assist you in resolving the issue and ensuring that your order is processed successfully.

8. Payment Disputes and Chargebacks

If you dispute a charge or initiate a chargeback with your bank or payment provider, it may result in delays or cancellation of your order. We may also charge you for any associated fees or penalties incurred by us as a result of the chargeback.

  • Resolution Process: If you believe there has been an error in billing or payment, please reach out to us directly so we can resolve the issue in a timely manner. We will work with you to address any concerns regarding your payment.

9. Refunds and Payment Adjustments

Refunds for returned items or canceled orders will be processed to the original payment method. Refunds may take several business days to reflect in your account, depending on your payment provider’s processing time.

  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item or approve the cancellation.
  • Partial Refunds: In cases of partial cancellations or order changes, refunds will be issued based on the items returned or adjusted.

10. Payment Fraud Prevention

To protect both our customers and our business, we use advanced fraud prevention systems to detect and prevent fraudulent transactions. In certain situations, we may ask you for additional verification or documentation to process your payment.

11. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Payment Policy or need assistance with your payment, please contact us:

  • Email: info@nivodevicecar.com
  • Phone: 252-413-8588
  • Address: 2506 Green Acres Road, Greenville, North Carolina, United States