Shipping Policy
Effective Date: January 17, 2025
At NivoDeviceCar, we are committed to delivering your orders as quickly and securely as possible. This Shipping Policy provides details on shipping methods, estimated delivery times, shipping costs, and related information. By placing an order with us, you agree to the terms outlined below.
1. Shipping Methods
We offer a variety of shipping methods to accommodate your needs. The available shipping options are displayed at checkout and include:
- Standard Shipping: Economical shipping for most orders. Estimated delivery time: 5-7 business days.
- Expedited Shipping: Faster delivery for urgent orders. Estimated delivery time: 2-3 business days.
- Overnight Shipping: Fastest delivery for urgent needs. Estimated delivery time: 1 business day.
The shipping method you choose will be applied at checkout, and shipping costs will be calculated based on the weight, dimensions, and destination of your order.
2. Shipping Locations
We currently ship to the United States and select international locations. Shipping rates and times will vary based on the destination country.
- Domestic Shipping (within the United States): We offer shipping across all 50 states, including Alaska and Hawaii.
- International Shipping: For international orders, shipping rates and delivery times will vary based on the destination country. International customers may be subject to customs duties, taxes, and additional fees, which are the responsibility of the customer.
3. Shipping Costs
Shipping costs depend on various factors, including the shipping method, order size, and delivery location. Shipping fees will be clearly outlined at checkout before you complete your purchase.
- Free Shipping: We may offer free shipping on qualifying orders. Look for special promotions or minimum order thresholds that may qualify your order for free shipping.
4. Order Processing Time
Once you place your order, it will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Order Confirmation: After your order is successfully placed, you will receive an order confirmation email with the details of your purchase.
- Order Processing: Our team will prepare your order for shipment. You will receive another email once your order has been shipped, along with tracking information if applicable.
5. Delivery Time
Estimated delivery times are provided at checkout based on the shipping method selected. Please note that these are estimates and may vary depending on factors such as weather, holidays, and carrier delays.
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Overnight Shipping: 1 business day.
Delivery times for international orders may vary depending on the customs process in the destination country.
6. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to check the status of your delivery through the carrier’s website.
- Tracking Status: If you encounter any issues with tracking or your shipment, please contact our customer service team for assistance.
7. Order Issues
If you experience any issues with your shipment, such as a delayed or lost package, please contact us immediately at info@nivodevicecar.com or call 252-413-8588.
- Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to modify the delivery address.
- Incorrect or Missing Items: If you receive an incorrect or missing item, please notify us within 5 days of receiving your order, and we will work with you to resolve the issue.
8. Shipping Restrictions
- P.O. Box Addresses: We do not currently ship to P.O. Box addresses. Please provide a valid street address when placing your order.
- International Customs and Duties: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend that international customers familiarize themselves with their country’s import regulations before placing an order.
9. Shipping Delays
While we strive to ensure timely deliveries, there may be occasional delays due to unforeseen circumstances, including but not limited to weather, customs processing, and carrier issues. We are not responsible for shipping delays caused by these factors.
- Holiday Shipping: During peak shopping seasons (such as holidays), shipping times may be longer than usual. Please plan ahead and allow extra time for delivery during these periods.
10. Returns and Exchanges
Please refer to our Refund and Returns Policy for information on how to return or exchange items purchased from our website.
- Return Shipping: If you are returning an item, you are responsible for the return shipping costs unless the return is due to a defective or incorrect product.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated Effective Date. We recommend checking this page periodically to stay informed about our shipping policies.
12. Contact Us
If you have any questions or concerns about our shipping policies or your order, please contact us:
- Email: info@nivodevicecar.com
- Phone: 252-413-8588
- Address: 2506 Green Acres Road, Greenville, North Carolina, United States