Sales Policy
Effective Date: January 17, 2025

At NivoDeviceCar, we aim to provide a seamless shopping experience for all of our customers. This Sales Policy outlines the terms and conditions that apply to the sale of products on our website, nivodevicecar.com. By making a purchase, you agree to comply with the terms stated below.

1. Product Information

We strive to provide accurate and up-to-date product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. If a product’s price or description is incorrect, we reserve the right to cancel or refuse an order placed with incorrect pricing or product details.

  • Product Availability: All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer alternatives or a refund.
  • Product Descriptions: We make every effort to provide accurate product details. If you have specific questions about a product, please contact us before placing an order.

2. Order Process

When you place an order with NivoDeviceCar, the following steps take place:

  • Order Placement: You select the products you wish to purchase and proceed to the checkout page.
  • Payment: You will be prompted to provide payment details. We accept various payment methods, including credit cards and secure online payment platforms.
  • Order Confirmation: Once your payment is processed, you will receive an order confirmation email with details of your purchase.
  • Order Processing: We aim to process orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping: After processing, your order will be shipped to the address you provided. You will receive an email with tracking details to monitor your shipment.

3. Pricing and Payment

  • Pricing: All prices are listed in USD and exclude taxes, shipping, and handling fees unless otherwise stated. Prices may change without notice.
  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, and online payment systems like PayPal. All transactions are processed securely.

4. Discounts and Promotions

We occasionally offer promotions, discounts, and sales. These offers may be subject to specific terms and conditions, including expiration dates and exclusions. Any discounts or promotions will be applied automatically at checkout, or you may be required to enter a promo code.

  • Promo Code: If you have a promo code, it must be applied at checkout. Promo codes cannot be applied after the order is placed.
  • Coupon Expiration: Some promotional offers are time-sensitive. Please check the terms of the offer to ensure you are using it within the valid period.

5. Taxes

Applicable sales tax will be applied to all orders based on the shipping address. The tax rate will be determined at checkout and displayed before you finalize your purchase.

6. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping methods, costs, and estimated delivery times. We strive to ship your orders as quickly as possible, but delivery times may vary depending on your location and shipping method chosen.

7. Cancellations

  • Before Shipment: If you wish to cancel your order before it is shipped, please contact us immediately at info@nivodevicecar.com or call 252-413-8588. We will do our best to accommodate your cancellation request.
  • After Shipment: Once your order has been processed and shipped, cancellations will not be accepted. You must follow the return procedure outlined in our Refund and Returns Policy for any issues with the product.

8. Returns and Refunds

If you are unsatisfied with your purchase, please refer to our Refund and Returns Policy for information on how to return items and request a refund.

  • Return Eligibility: Returns must be made within 30 days of the purchase date and must meet the conditions outlined in the Refund and Returns Policy.
  • Refund Processing: Once your returned item is received and inspected, refunds will be processed to the original payment method.

9. Customer Service

If you have any questions or concerns about your order, product details, or anything else, please reach out to our customer service team:

  • Email: info@nivodevicecar.com
  • Phone: 252-413-8588
  • Address: 2506 Green Acres Road, Greenville, North Carolina, United States

We are happy to assist you with any inquiries or issues related to your purchase.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated Effective Date. Please review this policy periodically for any updates.