Refund and Returns Policy
Effective Date: January 17, 2025
At NivoDeviceCar, we are committed to providing high-quality products and ensuring our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the process for returning items and obtaining refunds.
1. Returns
We accept returns for most items within 30 days from the date of purchase. To be eligible for a return, the item must meet the following conditions:
- Unused and Unopened: The item must be in its original, unopened packaging, and in resellable condition.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided.
- Return Authorization: To initiate a return, please contact our customer service team at info@nivodevicecar.com or call us at 252-413-8588. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Non-returnable items:
- Items that have been opened or used.
- Custom or personalized products.
- Sale or clearance items (unless defective).
2. Refunds
Once we receive your returned item and verify that it meets the above conditions, we will issue a refund. Refunds will be processed to your original payment method. Please note the following:
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.
- Shipping Charges: Shipping charges are non-refundable. If your return is due to a defect or error on our part, we will cover the return shipping costs.
3. Exchanges
If you received a damaged or incorrect item, we will exchange it for the correct item at no additional cost. To initiate an exchange, please contact us within 30 days of receiving your order. The returned item must meet the conditions outlined above.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@nivodevicecar.com or 252-413-8588. We will assist you in processing the return or exchange.
Please provide the following when contacting us about a damaged or defective item:
- Order number
- Photos of the damaged or defective product
- A description of the issue
5. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
6. International Returns
For international orders, return shipping costs are the responsibility of the customer. International returns will be processed in the same way as domestic returns, but additional customs fees or import duties may apply.
7. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@nivodevicecar.com or call 252-413-8588 to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and parts.
- Ship the Item: Return the item to the address provided with the RMA number. Ensure the package is properly labeled and includes the RMA number.
8. Cancellation of Orders
You may cancel your order before it is shipped. If you wish to cancel an order, please contact us as soon as possible at info@nivodevicecar.com. Once your order has been processed and shipped, cancellations will not be accepted, and you will need to follow the return process outlined above.
9. Changes to This Refund and Returns Policy
NivoDeviceCar reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated Effective Date. Please review this policy periodically.
10. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team:
- Email: info@nivodevicecar.com
- Phone: 252-413-8588
- Address: 2506 Green Acres Road, Greenville, North Carolina, United States